The light blue cooling side is made with a cool-to-the-touch fabric that draws heat away instantly. Combined with the breathable shredded foam that allows continuous airflow, it helps maintain a comfortably cool sleep surface throughout the entire night. Not just at first contact.

The pillow has two sides: a blue cooling side for instant cooling, and a white bamboo side that naturally absorbs and regulates moisture. Simply choose the side that suits you best each night.

Yes. Side sleepers typically need a higher loft to fill the gap between the ear and shoulder and keep the spine aligned. Simply add more filling until the pillow height feels comfortable and your neck stays in a neutral position.

Yes. Back sleepers generally do best with a medium loft that supports the natural curve of the neck without pushing the head too far forward. Remove or add a small amount of filling until you find your ideal height.

Yes. Stomach sleepers typically need a very low loft to avoid straining the neck and lower back. Remove most of the filling so the pillow stays thin and flat, keeping your spine as neutral as possible.

No. The memory foam filling is enclosed in two covers: a thick inner cover and a super soft outer cover. The filling is also evenly distributed, so you never feel it through the pillow surface.

No. The Vitessa pillow is filled with high-quality shredded memory foam that naturally springs back into shape. Unlike traditional down or feather pillows, it maintains its structure and support over time.

Yes, the Vitessa pillow is hypoallergenic, making it safe and comfortable for people with allergies.

The outer cover is machine washable at 100°F (40°C). Tumble dry on low heat is allowed. Do not iron, bleach, or dry clean. Only wash the outer cover — not the inner cover or the filling.

The pillow measures 27 x 20 x 8 inches and weighs 3 lbs. It comes with a 2-year warranty.

Absolutely. You can sleep directly on the pillow. This way, you enjoy the full cooling effect of the outer cover.

We offer free shipping on orders above $70. For orders below $70, a shipping fee of $6.95 applies.

After placing your order, processing takes 1–3 business days. Shipments are then on the road for 8–12 business days (Monday to Friday). Orders are shipped directly from China to your provided address.

Yes. Once your order has shipped, a tracking number will be sent to the email address you provided at checkout. Please allow 1–4 business days for the tracking information to appear.

You can cancel your order within 12 hours of purchase for a full refund. Please send an email to hi@vitessa.co to request a cancellation. Once the order has been shipped, it can no longer be changed or cancelled.

Please contact us as soon as possible at hi@vitessa.co if you need to change your address. This is only possible before the order has been shipped. Once dispatched, the address can no longer be updated.

Vitessa currently ships within the United States only.

You can try the Vitessa pillow risk-free for 30 nights. Not satisfied? Return it within 30 days of delivery for a full refund.

Send an email to hi@vitessa.com with your order number, the reason for your return, and photos of the item in its original condition and packaging. You will then receive a return form with detailed instructions.

No, return shipping costs are the responsibility of the customer. The costs depend on the weight of the package and the courier used. We do not offer free returns or prepaid return labels.

Once your return has been received and approved, the refund will be processed to your original payment method within 5 business days. You will receive a confirmation email once your refund has been approved.

Items must be returned in their original condition: unused, unwashed, and unaltered, with all tags still attached and in the original packaging. Damaged, incomplete, or misused products will not be accepted.

Please contact us within 7 days of receipt at hi@vitessa.co with your order number and photos or videos of the damaged or incorrect item. After reviewing your case, we will arrange a free replacement shipment.